Shipping Information
Shipping Company
We ship with UPS, FedEx and the USPS.
How Do I Track My Teddy Bear?
Once your Teddy Bear ships, you will receive an email with the tracking number. If you do not receive this email, please email us at customerservice@vermontteddybear.com and we would be happy to resend your tracking email to you.
Expected Delivery
The chart below displays the estimated number of shipping days to allow from the time your order is placed. Business days are Monday-Friday and do not include weekends or holidays.
| Order Placed by midnight Eastern Time on: | STANDARD SHIPPING Estimated Delivery |
EXPEDITED SHIPPING Expected Delivery |
RUSH SHIPPING Expected Delivery |
SATURDAY SHIPPING Expected Delivery Not eligible to all zip codes |
|---|---|---|---|---|
| Sunday | 2-10 business days later | 2-4 business days later | Tuesday | Next available Saturday |
| Monday | 2-10 business days later | 2-4 business days later | Wednesday | Next available Saturday |
| Tuesday | 2-10 business days later | 2-4 business days later | Thursday | Next available Saturday |
| Wednesday | 2-10 business days later | 2-4 business days later | Friday | Next available Saturday |
| Thursday | 2-10 business days later | 2-4 business days later | Monday | Next available Saturday |
| Friday | 2-10 business days later | 2-4 business days later | Tuesday | Next available Saturday |
| Saturday | 2-10 business days later | 2-4 business days later | Tuesday | Next available Saturday |
Pricing
| Merchandise Total | Standard | Expedited | Rush | Saturday |
|---|---|---|---|---|
| Under $39.99 | $7.99 | $20.99 | $27.99 | $32.99 |
| $40.00 - $149.99 | $12.99 | $20.99 | $27.99 | $32.99 |
| $150+ | $19.99 | $27.99 | $34.99 | $39.99 |
Oversized Animals
Oversized shipping fees apply to products 3 feet and greater.
| Size | Fee |
|---|---|
| Under 4 feet | $5.00 |
| 4 feet | $10.00 |
| 6 feet | $15.00 |
P.O. Boxes
STANDARD is the only shipping method for orders shipping to a P.O. Box.
APO/FPO Addresses
Orders sent to military FPO (Fleet Post Office) and APO (Army Post Office) boxes must be shipped using our STANDARD service. Unfortunately, due to the distant locations of many military postings, it can take several days to deliver to these addresses.
Alaska/Hawaii/Puerto Rico
Standard – Estimated Arrival 2 - 10 Business Days
For pricing follow Standard shipping chart above.
Rush – Estimated Arrival 2 - 4 Business Days
For pricing follow Rush shipping chart above.
*These orders will be delivered via USPS. Please be sure to provide a valid USPS shipping address for these orders.
Canadian Shipping
Flat rate of $39.99 which includes all duties and taxes associated with crossing the border. Estimated delivery 3-10 business days.
Please contact our customer service department to place an order.
Weekend & Holiday Delivery
Saturday delivery is available to most zip codes when specific Saturday delivery is selected at check-out. Deliveries on Sundays and federally observed holidays are not possible.
Business/Hospital Delivery
We deliver orders to businesses and hospitals Monday-Friday. Please be aware that deliveries to these locations often go to the mail room or receiving dock to be sorted. This can sometimes cause a delay in delivery.
Quickest Delivery
Same-day delivery is not available as all packages are shipped out from our warehouse in Vermont, USA. Rush shipping will provide you with the earliest delivery date possible.
Multiple Shipping Addresses
A separate order must be placed for each shipping address — but our online store will "remember" your name and address and save you time by pre-filling those fields the second time around!
Delayed Delivery
We strive to have every order arrive within the estimated time frame however sometimes delays happen due to weather, technical problems or an increase in shipping volume. If your order is delayed, please contact our customer service department at 1-800-988-8277, or email us at customerservice@vermontteddybear.com and we would be happy to help.
Backordered Items
If your order contains an item on backorder, we will hold your order until it can ship in full. If you would like to have your order split into separate shipments, please contact our customer service department at 1-800-988-8277, or email us at customerservice@vermontteddybear.com and we would be happy to help.
Further Questions?
If you have questions that aren't covered here, please contact us at 1-800-988-8277, or email us at customerservice@vermontteddybear.com for further assistance.