To Place an Order:

Please call a friendly Bear Counselor at 1-800-829-BEAR (2327). We are available Monday through Friday, 9am - 9pm EST, and Saturday from 10am - 4pm EST. CLOSED Sunday.

For Customer Service Inquiries:

Please call 1-800-988-8277. Our customer service representatives are available Monday through Friday, 9am - 9pm EST.

Order Tracking

Click here to track the progress of your order, then enter your tracking number.

Mailing Address:

Please mail returns to:

The Vermont Teddy Bear Company
Attn: Returns/Exchanges
6655 Shelburne Road
Shelburne, VT 05482

For Our Administrative Office:

Office Telephone: 1-802-985-3001

Company Mailing Address

For general correspondence and deliveries:

The Vermont Teddy Bear Company
6655 Shelburne Road
Shelburne, VT 05482

Our Factory Tour and Retail Store

Tours and Special Events Hotline: 1-802-985-1319

Donation Hotline

One month advance notice required for donation requests.
Phone: 1-802-985-1365

Contact Us Electronically:

You may also use the form below to contact us.